Privacy Policy

At Rapid Rescue, we respect your privacy and take care to protect the personal information you share with us. This Privacy Policy explains what we collect, how we use it, and how we keep it safe when you use our ambulance services.

1. Information We Collect

Personal Details
When you book an ambulance, we may collect details such as your name, phone number, pickup and drop location, and any other information needed to complete the service.

Patient and Medical Details
To arrange the right ambulance, we may ask for basic patient details such as age, condition, mobility, oxygen/ICU needs, and other important information shared by you during booking.

Payment Details
If you pay online, payment processing is handled through payment partners. We may receive limited transaction details such as payment status, amount, and reference number (we do not store your full card or banking information).

2. How We Use Your Information

To provide ambulance service
We use your information to arrange the right ambulance, reach your location, transport the patient, and coordinate with the hospital if needed.

To communicate with you
We may call or message you for booking confirmation, driver details, pickup updates, service completion, and billing/support.

To improve service quality
We may use feedback and basic booking data to improve response time, coordination, and customer support.

3. Sharing of Information

With our staff and service partners
Your information may be shared with our drivers, medical/support team, and operations staff, only as needed to complete your booking and provide the service.

With third parties for payments and support
We may share required details with payment providers or service partners involved in billing and support.

For legal reasons
We may share information if required by law, court order, or to respond to a lawful request from authorities.

4. Data Security

We use reasonable safety measures to protect your information from misuse, loss, or unauthorized access. Our team is trained to handle customer details carefully and keep them confidential.

5. Data Retention

We keep your information only for as long as needed for booking records, customer support, service quality checks, and legal/accounting requirements.

6. Your Rights

Access and correction
You can request to review or correct your basic personal information by contacting us.

Withdrawal of consent
You may request us to stop using your information for future communication, unless we need to keep it for legal, billing, or service-related reasons.

7. Changes to This Policy

We may update this Privacy Policy when needed. Any changes will be posted on our website, and the updated policy will apply from the date it is published.

8. Contact Us

If you have any questions about this Privacy Policy or your information, you can contact Rapid Rescue through the phone number or email mentioned on our website.

By using Rapid Rescue services, you agree to the collection and use of information as described in this Privacy Policy.